Stakeholder Main expectations Engagement activities INTERNAL STAKEHOLDER Sales agents Support in customer relationship management, effective digital tools to manage orders, training on new services and products. • Monthly staff meetings • Ongoing information sharing • Continuous training • Organisation of training and institutional events • Involvement in marketing reporting Shareholders Economic and financial stability, long-term sustainable growth, transparency on results and innovation strategies. • Communications on financial topics • Board of Directors meetings Employees Safe working environment, opportunities for professional growth, continuous training, clarity on corporate objectives. • Ongoing information sharing on products, services and processes • Training sessions • Quarterly meetings with department managers • Regular meetings with employee representatives RSU EXTERNAL STAKEHOLDERS DIRECTLY RELATED TO THE BUSINESS Customers Quality and reliability of products and services, on-time delivery, innovative and sustainable solutions, efficient customer service • Company visits • Regular meetings with sales agents • Website • Official social media channels (LinkedIn Competitors Industry collaboration to define shared standards, fairness and transparency in competition, partnership opportunities on specific projects. • Participation in consortia or temporary joint ventures RTI • Collaboration on back-up and disaster recovery plans Certification bodies Compliance with standards, process traceability, availability for audits and continuous improvement. • On-site visits for certification purposes • Exchange of regulatory information • participation in webinars and initiatives Suppliers Long-term and transparent relationships, contractual clarity, timely payments, recognition of ESG criteria within partnerships. • Company visits; regular meetings • Exchange of information on certifications and economic and financial performance The following table outlines, for each stakeholder group, the main relevant expectations and the engagement activities implemented by PRT. Sustainability Report 2024 Page 45
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