Through the BPO (Business Process Outsourcing) division, we assist companies in managing their document creation, dematerialisation, and digital preservation processes, playing an active role in their digital transformation journeys. PRT BPO offers an advanced outsourcing model designed to streamline and optimise complex, low-value-added activities. Using document composition software, we transform raw data into structured, well-formatted, and personalised documents (contracts, statements, invoices, and institutional communications), enabling seamless integration with clients’ IT systems and digital channels. Through certified dematerialisation and digital archiving, we ensure documents are always accessible, secure, and compliant with evolving regulations, strengthening governance and operational continuity. Our integrated workflows guarantee full traceability at every stage, automate manual steps, and free up internal resources, reducing both time and costs across the entire document lifecycle. PRT BPO is the answer to a market that demands lean, compliant, and reliable processes, offering companies the assurance that every document is archived with precision, care, and the highest security standards. More than a business unit, PRT AI is a start-up incubated within PRT created to bring Artificial Intelligence into the heart of corporate communication. Its mission: to make data analysis faster, simpler, and more accessible to everyone. Luxia, our proprietary generative AI system, makes data analytics intuitive through a natural language interface requiring no technical skills. Anyone in an organisation can ask questions conversationally and receive accurate, dynamic visual responses, overcoming the complexity of traditional query-based systems. The platform includes three core modules: • Data Analytics & Predictive AI, query business data in natural language to obtain immediate insights, custom reports, and faster, data-driven decisions. • Document Intelligence, analyse unstructured documents (PDFs, images, Word files) in real time, extract key information, and ensure full data privacy. • Virtual Assistant, create customised virtual assistants that automate repetitive tasks, enhance user experience, and communicate empathetically and inclusively — even in sign language. C. PRT BPO D. PRT AI Sustainability Report 2024 Page 27
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