Page 104 Sustainability Report 2024 These criteria are measured through a scoring system that determines a supplier “qualification level”: Ongoing assessment Our focus does not end at onboarding: all approved suppliers are reassessed annually. We review any non-conformities and update scores. If performance worsens, suppliers may be downgraded or suspended; if they improve, they may progress to higher qualification levels. A shared commitment Our goal is to build long-term partnerships. For this reason, beyond monitoring, we support suppliers in improvement pathways, sharing best practices on quality, safety and sustainability. Only in this way can we ensure our supply chain is not only efficient, but also respectful of people, the environment and the communities in which we operate. Approved: reliable partners, with high quality and sustainability standards Approved with reservations: corrective actions required Not approved: excluded until improvements are made Strategic suppliers These are the most critical partners for business continuity and those with whom we maintain ongoing relationships. In addition to standard qualification, we apply enhanced oversight: we carry out assessments on social responsibility, occupational health and safety (Legislative Decree 81/08 and SA8000 criteria), require signature of the Supplier Code of Conduct, and systematically monitor quality, service and on-time performance through shared KPIs. In the event of deviations, we define improvement plans with clear timelines and responsibilities. Critical ICT suppliers These include IT infrastructure, digital services and cybersecurity, and therefore have a direct impact on service delivery. For these partners, verification is deeper and more frequent: document audits and cybersecurity assessments at least annually, checks on data location, access management and encryption, and business continuity/disaster recovery testing. SLAs include metrics and penalties to safeguard availability and performance. Other qualified suppliers These are neither strategic nor critical ICT suppliers, but they remain essential to daily operations. Both PRT S.p.A. and PRT Visual S.r.l. work with a diversified network of companies actively involved across the various order processing phases. 5.2.2. Managing and overseeing the supply chain
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