Sustainability Report 2024 The first step is getting to know those who work with us closely: we assess their organisation, contractual transparency and, when needed, we request trial supplies. Selection and qualification are not based on price alone, but on a set of key indicators that help us distinguish between reliable suppliers and suppliers that require improvement. Responsibility requirements and commitments for strategic suppliers: Supplier Code of Conduct: we require suppliers to commit to our Code of Ethics, including compliance with Legislative Decree 81/08 (occupational health and safety) and the core SA8000 principles (rights protection, prohibition of child and forced labour, health and safety, non-discrimination, freedom of association, fair working hours and remuneration). HSE questionnaire: we send a questionnaire on safety management (Risk Assessment Document and updates, mandatory training, appointed roles— HSE manager, Workers’ Safety Representatives, first aid/fire prevention—PPE use, health surveillance, chemical/hazard management, incidents, contractor management). Supporting evidence may be requested and verified. 5.2.1. Responsible supplier selection Technical quality of the product or service materials must perform reliably and ensure production continuity without issues. Fair pricing assessed against market benchmarks, also considering payment terms and discounts. Support and availability the supplier’s ability to respond promptly to our needs. On-time delivery punctual deliveries or compliance with SLAs (for digital services). Certifications We value and apply a rewarding criterion to suppliers holding recognised standards such as ISO 9001 (quality), ISO 14001 (environment), ISO 45001 (health and safety), SA8000 (social responsibility), ISO 37001 (anti-corruption) and— specifically for IT services— ISO 27001 and ISO 42001 (information security and cybersecurity). Supplier qualification indicators
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