FOCUS Page 30 Sustainability Report 2024 the digitalisation of payments. Through integration with Satispay, citizens can now pay PagoPA notices directly from the app, using Satispay as a Payment Service Provider (PSP): a simple, secure, and immediate way to complete transactions. Alongside communication management, we provide a Business Intelligence system that collects and analyses public sector data, offering clear, actionable insights to improve service performance, monitor collections, outstanding payments, and delivery times Innovation also takes shape through our Virtual Assistants / Artificial Humans, conversational solutions that interact with citizens 24/7, reducing waiting times and offering continuous, inclusive assistance, including in sign language. Our mission is clear: to make Public Administration more modern, efficient, and people-centred, putting technology at the service of communities. PRT S.p.A. has long supported Public Administration bodies with solutions that combine efficiency, transparency, and innovation. Our experience has made us a trusted technology partner for both central and local authorities, contributing to their digital transformation and helping make public services more accessible to citizens. Through an integrated Customer Communication Management approach, we manage the entire communication cycle of public bodies from document composition to multichannel distribution, through to outcome tracking and payment reporting. Whether for awareness campaigns or tax notifications, we handle printing, digitisation, and delivery through the most suitable channels (registered mail, ordinary post, certified email, email, SMS, or the App IO), while tracking all data and making them available in real time. Since 2020, we have been a technology partner of PagoPA, supporting institutions in Multichannel delivery of institutional and mandatory communications PagoPA technology partner and Satispay framework agreement Payment reporting and outcome management Data entry, scanning, digitisation and long-term digital preservation of records and documents Business Intelligence platform for data analysis and data-driven decision-making Conversational assistants providing 24/7 front-end support Physical storage services for internal and external materials PRT services for the Public Administration PRT for Public Administration: simplifying processes, bringing citizens closer
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