In the highly specialised Customer Communication Management sector, what distinguishes PRT is our ability to manage the entire communication lifecycle: from data collection and integration to content creation, layout, printing, and digital delivery. Every step is supported by advanced monitoring tools that ensure full traceability and secure archiving. The infographic below illustrates the integrated workflow behind PRT’s production process: prt control console Dashboard for real-time tracking and monitoring of delivery operations, with detailed reporting that can be fully customised to meet customer needs. It is also a Business Intelligence tool that supports the assessment of campaign effectiveness and enables data-driven decision-making. 1 Data handover Secure transfer of raw data to be normalised and processed A2 Printing and enveloping The physical product is printed, inserted into envelopes and packaged C1 Digital archiving and preservation Digital outcomes and dematerialised physical outcomes are preserved in compliance with applicable regulations for up to 10 years. PRT is an accredited Digital Preservation Provider on the AgID Marketplace. 3 Document composition Notices and payment reminders are generated 2 Data identi cation and coding The system assigns each data ow a unique identi er, enabling traceability throughout the entire production process A1 Physical delivery processing The system recognises the uploaded ows and de nes traditional deliveries for printing and postal distribution through physical A5 Paper-based outcome Physical return material (PMR envelopes and return postcards) A6 Dematerialization Dematerialisation of physical outcomes through scanning and data entry A7 Digital outcome Delivery outcome (positive or negative) in digital format, available via PRT X C1 A1 A2 1 A5 A6 A7 2 PDF XML JSON 3 Invoices Account statements Contracts Marketing communications Payment reminders Legal communications Other communications B3 Multi-channel sending and follow-up Management of multiple digital delivery channels such as email, PEC, REM and SMS B2 Digital delivery processing The system recognises the uploaded ows and de nes multi-channel digital deliveries B1 Digital signature We digitally sign documents, ensuring their authenticity, integrity and immutability SMS B2 SMS SMS PEC/SERC/SERCQ Smart Document Email PA Public Administration e-invoice B2B2C e-invoice B3 B1 A3 Postal preparation Documents are prepared for physical dispatch and a digital dispatch list is generated A4 Postal operator The postal operator manages the physical delivery of the material and returns the delivery outcome (digital or paper-based A3 A4 Page 24 Sustainability Report 2024 A.1. Integrated workflow for communication management
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