SUSTAINABILITY Report 2021 Communication: from the past to the future
1 PRT GROUP /SUSTAINABILITY REPORT 2021 Letter to stakeholders Dear readers, 2021 has been a special year for PRT. On the 21st of June we celebrated our 100 years of business, a memorable and highly valuable achievement for a company that was able to overcome difficult moments while maintaining an optimistic attitude and focusing on the present tense at all times. The actual present tense saw us dismissing the name “Poligrafico Roggero e Tortia” and replacing it with the acronym PRT, three letters revealing a new pathway for our group, an exciting challenge just like the ones that we have experienced in the course of our history. P for “production”. It has always been our beating heart, the historic department of our company, and we keep investing in order to make its performance better and better, in line with the market’s evolution while respecting the environment. R for “research”. The needs of customers change and new communication tools emerge. That is why PRT is constantly committed to seize such new opportunities, and make them tangible and available to the market. T for “technology”. A team of professionals, innovative platforms and a cutting-edge computer infrastructure to guarantee efficiency and the highest security standard for the protection of our customers’ data. An ongoing evolution that allows us to be in line with the times in order to be ready when it comes to meeting present and future challenges. This is our new identity: a start-up with an extensive experience focusing on the future that has no intention of stopping. Right after the 21st of June, our company laid down the foundations to build the next 100 years of history with the right trust and passion. Such is the goal that we aim to reach, being fully aware that it is important to do it while taking care of the environment, the quality of work and the role of people within PRT. Riccardo Pesce President of PRT Group
2 PRT GROUP /SUSTAINABILITY REPORT 2021 Indice Letter to stakeholders 1 Highlights 2021 4 1. PRT: a century-old history 7 1.1. About us 8 1.2. Vision and values 10 1.3. From a small printing house to an international-scale Group 12 1.4. Our first 100 years of history 16 1.5. PRT Group’s brands 18 1.6. Economic performance in 2021 33 1.7. The governance system 34 2. PRT territorial embeddedness 37 2.1. Integrity in our operations 38 2.2. PRT’s network 39 2.3. PRT Group’s suppliers 42 3. Customer care 47 3.1. Customers at the core 48 3.2. The quality of service 50 3.3. Privacy and Cybersecurity 52 3.3.1. Privacy protection 52 3.3.2. The importance of cybersecurity 53 4. PRT is a hotbed of innovation 57 5. PRT Group’s family 63 5.1. Our people, our empowerment 64 5.2. Competence and professionalism 66 5.2.1. A new goal: Lean Transformation 66 5.2.2. Training at the core 68 5.3. Ensuring health and safety for our people 72 6. PRT Group’s green practices 77 6.1. PRT and the respect for the environment 78 6.1.1. KimiPrint for the environment 80 6.2. PRT’s main results in terms of environmental impact 81 6.3. Paper and recycling. An in-depth look 86 6.3.1. The value of recycled paper and the Chain of Custody 86 6.3.2. Some details of the paper recycling process 88 6.4. PRT’s production processes 89
HIGHLIGHTS 2021 61% Beinasco office 66% Padua office 73% PRT France office 100 years of business 5 offices 7 brands +11 employees 100 employees 3.5 hours of training per capita for employees 97% recyclable raw materials used 94% waste sent to recycling facilities 66% of supplies from local suppliers THE GROUP PEOPLE SUPPLY CHAIN ENVIRONMENT
Our company has great technology skills and focuses on innovation but, at the same time, it is a real company relying on men and women who are passionate about their work, looking for perfection and authenticity. Such authenticity derives from a hundred years of work, determination and resilience.
1. PRT: a century-old history
8 PRT GROUP /SUSTAINABILITY REPORT 2021 1.1. About us PRT Group S.p.A. was founded in 1921 by Giovanni Battista Tortia and Ernesto Roggero, who gave life to a company dealing with printing and graphic arts starting from a small printing house. Over 100 years, this small company has become a group of brands able to offer a wide range of communication solutions. From its creation to present day, PRT Group has always been focusing on innovation and evolution, looking beyond the Italian borders and having diversification as its main goal. In order to achieve that, it has been investing on new communication means and in the professional skills of employees and collaborators, creating the prerequisites to build a cutting-edge company, in line with the new market needs. Plants and offices BEINASCO | Via Frejus 5, Beinasco (TO) PRT’s headquarters, commercial and production office since 1969 as well as the beating heart of the group. It is home to brands PRTPA and Intellidoc. Besides latest-generation operational machines, the office also hosts historic printing machines dating back to the first half of the last century, that are visible to workers and visitors. VERSAILLES | 35, Rue de la Paroisse Operational office of PRT France, a company within the Group dealing with the French market. Its back-office is dedicated to both relational and commercial communication, and is able to manage the whole creation cycle of a letter: from the suppliers of every single component to storage in post offices. PADUA | Via Maestri del Lavoro Home of brands KimiPrint and Ki-Shirt, the latest to join PRT Group. It is a commercial and operational office dealing with the wide range of large-format products and customized t-shirts. FLORENCE | Largo Guido Novello 1/F PRT’s commercial office dedicated to deal with and expand the market in central Italy. ROME | Viale Cesco Baseggio 44 Commercial office of the working team dedicated to PostaPronta, PRT and Intellidoc. Home of the Group’s youngest spirits: the one focusing on social media and brand awareness1, and the digital-oriented one, aiming at the most innovative solutions. MILAN | Viale Certosa 138 PRT’s new commercial office dedicated to deal with and expand the market in northern Italy. 1 The extent towhich a brand iswell-known and the consequent ability that a reference public has to keep it inmind.
9 PRT GROUP /SUSTAINABILITY REPORT 2021 Versailles Beinasco Padua Florence Rome Milan
10 PRT GROUP /SUSTAINABILITY REPORT 2021 1.2. Vision and values The evolution of the context in which PRT Group’s brands operate led the organization to conceive its vision over the years. The goal was to be identified as the leading company for Omnichannel2 high-quality solutions that should be effective and aimed at meeting each customer’s needs, ranging from paper and digital communication to apps managing daily mail, and large-format products that convey a company’s renovated image. Having defined a clear strategy in the here and now, including a projection over the years to come, PRT Group traced its vision and values that were shared with the management, which will turn those into action, and convey them to employees. PRT Group’s 3 keywords INNOVATION DIVERSIFICATION SUSTAINABILITY we are constantly looking for effective and sustainable communication solutions. we offer a range of comprehensive services in order to make each customer experience a unique one. we invest in people and in the respect for the environment, creating value for companies. 2 Marketing strategy envisaging the use of a range of communication tools integrated with each other. Making investments and expand the range of solutions available to customers in order to offer an exclusive and profitable experience to their final customers is just a part of our vision. The true challenge is to offer expertise within a perfect management of communication channels at our disposal, which in technical language is called Customer Communication Management (CCM).
12 PRT GROUP /SUSTAINABILITY REPORT 2021 PRT’s history started on the 21st of June 1921 as Giovan Battista Tortia and Ernesto Roggero decided to fund the company Roggero e Tortia whose production facility was in Via Luigi Lagrange in Turin. They had met some years earlier when Giovan Battista, due to his father’s death, was obliged to start working at a very young age in Ernesto’s artisanal printing house. Boards, flyers, and posters were the main business for a small printing and graphic house that grew considerably thanks to significant investments. One of those was the purchase of premises that had belonged to the Unione Tipografica Torinese in Via Marocchetti 34 (another printing house). It allowed the company to increase the number of workers and obtain new offset printing machines3 that were able to raise its production capacity. Such a significant growth was halted as World War II broke out: it caused considerable damages to the premises and difficulties when it was possible to resume business. Young Giovanni Tortia Jr. joined the company when he was 18, and thismarked an important turning point. The company decided to invest in continuous feed paper4, inaugurating a new strategy that envisaged a closer connection to computers, as data processing centers began to emerge, and the dismissal of amere graphic printing that until then had been representing themain source of work. In 1969, the office wasmoved to Beinasco, in Via Frejus, that provided larger and better equipped premises. It also took the name that would stay for fifty years: Poligrafico Roggero e Tortia. 3 Offset printing machines work by transferring images through a series of rollers, allowing to get high-definition products. 4 Continuous feed paper is a specific product: a strip of paper divided into many sheets thanks to a series of small punctures. A cheaper system to print delivery notes, invoices, forms and registers. 1.3. From a small printing house to an international-scale Group 1921 / 1957 1957 / 1969 1921 /1957 1957 /1969
13 PRT GROUP /SUSTAINABILITY REPORT 2021 Demand grew exponentially also due to the introduction of printing bills of lading for goods. The constant evolution of the market and technologies led the Poligrafico to define a new strategy and, like it had happened thirty years earlier, such a change was marked by a turnover. Riccardo Pesce and Marco Tortia took the company’s lead and decided to invest in Business Communication5 and Direct Mailing6, sectors that are still alive and well even today, and are very profitable to the company. The Poligrafico changed again and became “Group”. The creation of Intellidoc and PostaPronta, PRT France and CKC, the introduction of KimiPrint and Ki-Shirt, all transformed the company that started investing on newmarkets while expanding its proposals in a significant way. The 100th anniversary represented a tremendous achievement as well as an important starting point for PRT – the new, simplified name of the parent company. As a matter of fact, the company decided to shift to Digital Transformation7 services: investing in this sector aimed at offering a range of efficient communication solutions able to create an exclusive customer experience8. Such a shift is an actual milestone, a true transformation of what the Poligrafico Roggero e Tortia used to be: from an important printing company to PRT in present days, that is, a renewed company able to present itself on the market as a communication consultant, the Group’s pride whose trademarks are innovation and diversification. 5 Business communication includes the sending of “compulsory” notices, such as invoices or bank statements, fromcompanies to customers. 6 Direct Mailing, or Direct Marketing, is a type of commercial or marketing notices sent from companies and bodies to their customers. 7 Digital Transformation indicates a series of changes – mainly technological, cultural, organizational, social, creative and managerial – associated to digital applications, in all the fields of human society. 8 Overall experience between the customers and a company through interactions with the brand (in a physical store, on a website, and so on). 1969 / 2004 2005 / Today 1969 /2004 2005 /Today
16 PRT GROUP /SUSTAINABILITY REPORT 2021 1.4. Our first 100 years of history On the 21st of June 2021, PRT celebrated its 100th anniversary: a milestone representing a highly valuable achievement for the whole group, as well as an occasion to launch an important message addressing the market. PRT stays a leading company in the printing sector thanks to investments aimed at strengthening production capabilities. Moreover, the company offers digital-interaction solutions and services, making Omnichannel communication the core of its business. As further proof of all that, right on the 21st of June, PRT launched its new website. The company’s new image stresses two crucial features: - A new logo, with a graphic concept that differs greatly from the ones used in the past, yet expressing consistency with the company’s history and its ability to evolve. - The slogan “The best way to manage your communication”, a message to define PRT’s new brand identity9 in an explicit way. A further demonstration of the company’s will to convey a clear message to the market - indicating a shift in strategy - is the new, simpler name: from Poligrafico Roggero e Tortia to PRT, registered when the 100th anniversary took place. From a name clearly recalling the printing sector to a simple acronym that, however, holds a very significant evolution. 9 The way a company presents itself to consumers through its logo, products, prices, vision, mission, and so on.
17 PRT GROUP /SUSTAINABILITY REPORT 2021 Our 100th anniversary was also covered by the Italian media: newspaper Corriere della Sera dedicated a whole page to this event, while RAI sent a troupe to the office in Beinasco to interview the CEO Riccardo Pesce and film the reproductions of flyers and historic posters that were printed, over the last century, by the Poligrafico Roggero e Tortia. During that day, away from the spotlight, employees of the whole Group celebrated the company’s 100th anniversary outside the plant, COVID restrictions permitting. Workers from the several offices in Versailles, Padua and Rome were also involved thanks to a video connection. In late 2021, during the awards ceremony of the “Oscars 2021 of printing services”, the CEO received the special prize “100 years of business”: a significant acknowledgement that allowed PRT to enter the exclusive ‘Club of Excellence’. How PRT’s new logo was created. Within the celebrations for the 100th anniversary and thanks to the willingness to renovate its image in line with the evolution of its business strategy, PRT decided to change its logo and commissioned it to a renowned Italian design brand. Following a great number of interesting proposals, the management chose the pictogram that best represents the company’s new spirit, being at the same time still connected to its own past. The framed square is a perfect evolution of the Poligrafico’s historic logo, that was composed of 25 circles (pixels) which are now turned into squares (DOT). The multitude of colors reveals the freshness of a company with a significant history, able to follow a route that started 100 years ago and to continue innovating and proposing cutting-edge communication and interaction solutions.
18 PRT GROUP /SUSTAINABILITY REPORT 2021 1.5. PRT Group’s brands Over the last twenty years, PRT’s management took a different pathway that led to a change. The new corporate strategy, aimed at offering added-value solutions that could enrich the traditional printing and envelope packaging proposals, envisaged a series of important steps: almost twenty years later, they represent a true plus for the company. The first project characterizing PRT’s latest years that led to the creation of the Group, was to enlarge the offer for communication services, along with the traditional ones – printing and envelope packaging. It represented a radical change, that contributed to redefine the identity of a company that was already well-known and acknowledged within a specific market sector. The second project was to look beyond Italian borders, through partnerships and connections that allowed PRT to export its know-how and create a new, strategic company in France. As of today, the Group is composed of 6 brands and 2 companies: the parent company PRT and PRT France. “The creation of the Group represented a natural transition built over time, inspired by the research for companies and partners able to bring to PRT some added value and the spirit that has always characterized our company: it is the will to get in the game and take on the challenges of the market.” Federico Tornielli CEO PRT
19 PRT GROUP /SUSTAINABILITY REPORT 2021 PRT Group’s brands10 10 Percentages express the property of each single brand by the parent company PRT. 100% 100% 100% 100% 100% 100% 98,63%
20 PRT GROUP /SUSTAINABILITY REPORT 2021 The evolution of technology and regulations obliges us to put more and more care in data management and customers documentation, as well as privacy and cybersecurity. Over time, these became the pillars of sustaining Intellidoc’s commitment towards customers.” Luca Assenza IT MANAGER at IntelliDoc PRT Group was established in 2005 with the creation of IntelliDoc, the company that first contributed to change the characteristics of a company that used to be exclusively devoted to printing works. It is an important asset within the group itself, as well as to a market extent, because it is thanks to such a company that PRT started offering consulting in the sectors of documents and software, that do not actually belong to the printing world. The connection between PRT and IntelliDoc is a very tight one, so much that it created a unique synergy, and a very close cooperation as far as elaborating solutions and the management of customers are concerned. This proves that computing has become a crucial component within the traditional printing processes of the parent company. Operations at IntelliDoc imply a structuredwork involving the other Group brands too, especially PostaPronta that is significantly supported by updates and development in its platform. There is a substantial difference between the approach of the twoworking groups in IntelliDoc, mainly due to the different type of activity that they carry out. Themain difference lies in the training onfield characterizing the Beinasco working group; it is fundamental, for them, to have a thorough knowledge of the creationmode for documents, and postal regulations. “Indealingwith themarket, both in Italyandabroad,we realized that the competencesheldby IntelliDoc inmanagingdataanddocuments, are rare tobe found.We continue to take careof these steps by following theevolutionof technologyand throughregularupdates about regulations” Two different aspects – apparently distant fromeach other – that represent a valuable asset for a companywhosemain strong point is communication as awhole, both in the traditional and in themost innovativeways. So, in this newcontext, IntelliDoc is the head cornerstonewhen referring to research and development of newdigital solutions, in terms of datamanagement, document flows and customer information, through a state-of-the-art technological infrastructure that complieswith all norms in force. In2021 in particular, PRTmade huge investments – andwill continue to do so – in order to allow theGroup to carry out its activitieswithin a safe context and in compliancewith theGDPR, thanks to a last-generationhardware infrastructure that guarantees effectiveness and top-quality performance. 2 Working groups Development of infrastructures addressing several clients IT support for PostaPronta Development of apps for single customers Office of Rome Office of Beinasco 4 developers 8 developers
IntelliDoc is not a mere management of documents, that is, its traditional activity for which Italy is still considered the best at an international level. It is also and above all a group able to conceive innovative digital solutions in line with the times. Such an evolution came about during latest years, and was triggered by a significant economic investment in young and skilled developers.
22 PRT GROUP /SUSTAINABILITY REPORT 2021 A couple of years ago we decided to change PostaPronta’s logo. We chose a green envelope to stress the most important feature that guided us when we created this platform, that is, the respect for the environment, by avoiding to waste paper and ink. Ivan Carsana Brand Manager PostaPronta 2020 was a turning point for PostaPronta. Following the purchase of the company Postajet in 2011, the hybrid mail software became a brand included in the Group through the ultimate acquisition of such company by PRT. This transition allowed the Group to complete the offer of mail solutions referred to the so-called small flows of mail that small, medium and large-sized enterprises have to manage every day. From 2018 to present day, PRT Group has been investing a great deal in PostaPronta, both in technical matters and market positioning. The two goals are: to improve our offers in terms of usability and quality, and to expand our market share. PostaJet’s team is young and efficient; it is composed of 4 people who manage all the activities related to PostaPronta, that is, customer care, marketing, invoicing and commercial activities. In order to offer an excellent supporting service to our customers, the Brand Manager carries out training courses – within the same company - about the use and management of the platform, and provides an exhaustive manual that was created and updated over the years, in order to offer solutions even to the most complex problems. Moreover, specific professional courses for employees are available on the web, especially about marketing and promotional activities. PostaPronta’s staff also takes particular care in keeping constantly in touch with users, in terms of assistance and through evaluation questionnaires. Over the years, PostaPronta has renovated its graphics, implemented its functionality and made considerable improvement. Also, PostaPronta’s growth and development were possible thanks to the contribution of customers who have constantly been using its services. From an economic point of view, the brand’s results in 2021 were good. 2020 saw an unexpected growth of turnover, while 2021 saw a significant growth in new customers and in old ones that were won back (+ 40% compared to the previous year). In 2021 the brand has been working on an important project that envisages an evolution of the current application. The service PostaPronta Web will be entirely online – unlike the present version. The new solution is expected to be released in early 2023, following the completion of the development and testing phases, and the final integration with the current platforms for the production and management of printing, envelope packaging and invoicing. Figures in 2021 695 new customers 1,689 new registrations (+108% compared to 2020) (+62% compared to 2020)
The future app is called PostaPronta Web, entirely online, that will allow to send letters in a faster and immediate way, therefore preventing the installation of the present app on one’s computer. All users will be able to connect, load their document, pay in a few seconds, and the send their notices, being them priority letters, and/or registered letters.
24 PRT GROUP /SUSTAINABILITY REPORT 2021 We are familiar with the printing sector since 2003, when we supported the Public Administration in their evolution: from the payment of paper postal money orders to the introduction of online payment systems, offering technological solutions that improve the relationships between public bodies and citizens. Andrea Canu Manager Business Unit PRTPA In early 2016 the brand CKC was included in PRT Group. The company was established in 2012 to deal with services addressing Public Administration bodies. Its main tasks were the management and processing of data up to printing, delivery and expense reporting through a detailed notice sent to customers about payments carried out by users. Then, KCK became PRTPA, a brand of the Group exclusively dedicated to Public Administration. It underwent a significant evolution following the changes in regulations and payment systems; from paper postal money orders and scanning of every single receipt to F24 forms, up to the most recent PagoPA, a brand that is a technological partner since 2020. “Over the years, we have changed our commercial strategy. Besides direct contacts for tax payments, we have added utility companies, involving all the Italian regions.” The employees of CKC and the Quality platform - that allows the management of payment reporting services – of the document and deposit of delivery tracking department, were all absorbed by PRT Group. Presently, there are 3 people in charge of PRTPA’s Business Unit, while the Quality department was integrated in the Group’s platforms so that assignments are managed like a normal document flow within PRT. From an economic point of view, 2021 was very similar to the previous year for the PRTPA brand, experiencing difficulties due to the continuing COVID emergency. The start of the year was difficult, since activities by the bodies were basically halted; the second portion of the year saw the Public Administration retrieving a regular flow of communication, allowing to close the period in line with the expected turnover. PRTPA continues to pay special attention to changes in regulations and the new needs of the market. Pago PA is now a very well-known and effective system within Public Administration bodies, making the relationships with citizens more and more transparent. Moreover, app Satispay is an ideal way to pay small amounts of money due for utilities. A further project is the chatbot platform, an AI app allowing Public Administration bodies to have a 24-hour Virtual Assistant, 7 days a week, a cutting-edge project allowing citizens to get information and documents on each body’s portal in the fastest and most effective way.
Besides the activities that have always characterized its business, the PRTPA brand stands for a better transparency of public bodies through the proposal of a chatbot platform. This AI app allows Public Administration bodies to have a 24-hour Virtual Assistant, 7 days a week. Such project is included in the National Recovery and Resilience Plan approved in 2021 in order to relaunch the economy after the pandemic, and to promote a digital, greener development in Italy.
26 PRT GROUP /SUSTAINABILITY REPORT 2021 KimiPrint continues growing and developing thanks to considerable investments in cutting-edge solutions and machines. Not only is the goal to gain more efficiency and better performance, but also to reduce scraps and reduce our environmental impact as much as possible. Luigi Carrai Brand Manager KimiPrint and Ki-Shirt The latest brands to join PRT Group in 2018-2019 were KimiPrint and Ki-Shirt. The two widen the communication offers provided by the Group, both in the sector of large format and in that of customized t-shirts. KimiPrint is the result of a long-time experience in the field of large-format digital printing and display cabinets, such as ad posters, roll-up banners and flyers. Purchasing by PRT meant a huge investment in terms of resources and printing machines, rewarded by a constant growth from an economic point of view but also in terms of visibility, thanks to online advertising campaigns that allowed the brand to be more and more recognizable. “Unlike KimiPrint, with Ki-Shirt we started from scratch: no experience, no staff and no machines. We reached unexpected goals, thanks to very specific studies and projects.” Ki-Shirt stands as the logical consequence of an evolution and differentiation pathway underwent by the Group, and it offers further expression ways in communication, both in the business and consumer sectors. The market of customized t-shirts has always been a very active one, characterized by top players at an international level. Ki-Shirt aims at entering the market as a company able to offer high-quality products and, above all, certified ones. The medium-term goal is to provide users with a more and more intuitive online platform and easy to use, already relying on last-generation machines that ensure quality, reduced consumption and more respect for the environment. KimiPrint and Ki-Shirt use two selling channels: their commercial network and online platforms. The latter provide a customer care service focusing on the choice of products, of graphics, packaging management, delivery and possible installation.
28 PRT GROUP /SUSTAINABILITY REPORT 2021 Supplier selection is carried out following some precise criteria. The most important ones are: the self-straining level of used materials, product quality and the provision capacity that is valued according to provision needs. In order to guarantee a fast service and avoid delays, preference is given to Italian suppliers. International partners instead, get in the game when a huge amount of products is needed. 2021 was still influenced by the pandemic; however, that did not prevent the brand from evolving and grow in terms of turnover. The main investments were the purchase of new printing machines and the project to streamline the warehouse, while pursuing some strategic goals: A cutting-edge staff – Reduce the impact on the environment – Reduce production costs – Use recyclable materials – Reduce scraps 14 people hired with a permanent contract 1 brand manager – 1 sales manager – 3 back-office clerks – 7 production workers – 2 pre-printing graphic designers – 1 programmer 7 men 8 women
After introducing canteens in recycled material in order to cut the use of plastic once and for all, KimiPrint installed a full-wall vertical garden in order to improve the wellbeing, mood and productivity of its workers.
30 PRT GROUP /SUSTAINABILITY REPORT 2021 After creating a small company about twenty years ago, I wanted to connect with an important industrial group not known in France, in order to integrate some part of production and open new markets. Riccardo Pesce and I found an agreement immediately, because he wanted to enter the French market. That is how PRT France was created. Bertrand Balleret General Director PRT France 2005 was an important year for the former Poligrafico Roggero e Tortia, since it saw an historic change happening after eighty years. Until then, the company had not really looked beyond Italian borders. Yet, it decided it was time to mark a turning point and enter the French market. Besides a shared will and many ideas for new projects, the creation of PRT France was made easier by the curiosity about two very different methods in dealing with the printing market. On one side, the Italian industrial and production power; on the other, the unique management of every single commission by PRT France. The company whose office today is right outside Paris replicates in France the same approach and strategy by the parent company, while keeping a different and specific method in dealing with the production of paper communication. In technical jargon, it is called “Back-office maîtrise d’oeuvre” that is, a service in which the company is an intermediary among all the industrial production companies and the final customer by coordinating each commission like a true Project Manager. It is a simple structure, independent from the Italian company. It is composed of 10 people: workers and collaborators coordinated by the General Director, yet fully independent while managing their everyday activities. It is a valuable team, with a huge amount of know-how built thanks to an effective dialogue with colleagues and on field, through the understanding of problems deriving from managing the customers’ requests. 3 sales managers 3 back-office clerks 1 accountant 1 Director 3 men 5 women BACK-OFFICE MAÎTRISE D’OEUVRE PRT France’s successful exclusive service
31 PRT GROUP “Our main investment is represented by the people. In our opinion, it is crucial to find expert and valuable people who are able to make PRT France grow.” The evaluation policy for suppliers at a European level follows a well-defined strategy, that takes into consideration the proposed technical solution, planning, the cost and issue of certifications – a criteria that has become more and more important within the sector and for the company. That is why we chose to be independent from PRT as far as supplies are concerned: in order to ensure the best quality and prices, and this makes PRT France a successful company. During 2021, the relocation to the office in Versailles was completed, while maintaining a flexible organization taking into account the distance home-to-office for employees. Despite it was not necessary anymore, the chance to keep working from home was still given to employees, in accordance with French norms – with a consequent reduced impact on the environment. In economic terms, 2021 was a very positive year, also and foremost thanks to a new operation about the management of deliveries of face masks to citizens. Being in charge of organizing and managing suppliers and production, PRT France played a strategic role and respected the customer’s requests and delivery deadlines. PRT France’s traditional business instead, is experiencing changing phases due to such a complex historic moment. The situation at a global level led customers to make different choices: some kept sending paper notices, others preferred to slow down, or even halt their marketing activities, while waiting for a return to normal life. In September 2021, PRT France moved from Verrières le Buisson to Versailles. Such a change brought some important advantages: - A new office, more modern and boosting a cutting-edge computer infrastructure allowing the staff to work in a more effective way. - A larger open-space office that significantly improves cooperation among workers, and makes the exchange of information faster when it comes to managing work and possible problems. - A workplace closer to most employees’ homes, and easier to reach because it is very efficiently connected by transport means such as buses and subways, when compared to the previous office.
PRT France has been a sponsor of Versailles Rugby Team for five years now, one of the oldest teams in France. It is a stable and long-lasting partnership that has allowed the team to grow in terms of associates and provide a significant contribution to the rugby school that conveys the values of sport to children starting from six years old.
33 PRT GROUP /SUSTAINABILITY REPORT 2021 1.6. Economic performance in 2021 2021 was still characterized by uncertainty and the COVID emergency; such a situation led PRT to face a complex economic context. However, the year ended with positive results for PRT and its Italian brands, with an increase of 7% in turnover when compared to 2020. It is a very significant result that allowed the company to gain a noteworthy positioning on the market. Its leadership – consolidated over time – was recognized by customers and competitors also thanks to the huge investments in technology, digital services, human resources and skills that were carried out in latest years. The pandemic, again, has influenced the Group’s business trends for every single area in a different way: - Business Communication and Direct Mailing. Considerable increase in the amounts of printed products despite the continuous decrease in prices on the market: +33% in 2021 and +30% in the first 3 months of 2022. The consolidation of clients included in the portfolio and the winning of new ones are not enough to explain such an important growth. When confronted with the difficulties caused by the pandemic and the rise in costs for raw materials, PRT decided to invest in more performing machines able to reduce costs while increasing productivity. Such factors allowed to handle the fall of prices in the best way. - PRT France. Special production works – linked to the management and delivery of face masks to a considerable number of citizens – caused a 5% growth of revenues if compared to 2020, the latter already having seen unexpected returns. The traditional activities instead, saw highs and lows, especially depending on the strategic choices made by customers: some kept investing, others slowed down. - Digital servicesi: The new business line brought significant results a year after its launch. Requests by customers were considerable and allowed to obtain results equal to 20% of PRT’s overall turnover. - PostaPronta: Unlike other brands, the hybrid mail service continued to grow in 2021, too. The possibility to send letters right from one’s computer still makes the difference, especially for those working from home. As a matter of fact, if compared to 2020, in 2021 the overall number of customers grew by 40%. - Large-format printing: Despite the pandemic was still ongoing in Italy, the sale of products such as face masks, protection and signaling systems has dramatically decreased. 2021 was actually a “normal” year from an economic point of view, with a return to the brand’s typical products and seasonal variations characterizing the large-format business. The year closed with an increase and in line with PRT (+7%). This year the brand has carried out further investment to relaunch its activities and make operations more sustainable, by replacing printing on plastic with printing on tissue. In late 2021, PRT noticed some difficulties in the provision of raw materials, especially paper. Starting from September-October, the problem became more and more serious in the following months, going on in early 2022 also because of the war between Russia and Ukraine.
34 PRT GROUP /SUSTAINABILITY REPORT 2021 1.7. The governance system The governance structure of PRT Group S.p.A. in Italy is constituted by a Board of Directors and a Board of Auditors. The activities of PRT Group S.p.A. in Italy are ruled by a Board of Directors (BOD) composed of 2 members appointed by the Assembly of Auditors, whose duration lasts three years. The Board of Auditors, composed by 5members, monitors compliance with the law, correctness of management and the appropriate composition of the organizational, administrative and accountant departments, besides their correct functioning. The activities of PRT Group S.p.A. in France, through the company PRT France, have a governance structure similar to the one ruling the activities of PRT Group S.p.A. in Italy. PRT France is composed by a Board of Directors and a Board of Auditors. PRT France is ruled by a Board of Directors (BOD) composed of 2members appointed by the Assembly of Auditors, whose duration lasts three years. The Board of Auditors, composed of 2members, monitors compliance with the law, correctness of management and the appropriate composition of the organizational, administrative and accountant departments, besides their correct functioning. Board of Auditors Marco Bosca 08/07/1963 President of the Board of Auditors Guido Sodero 08/06/1975 Auditor Fabio Rousset 28/07/1981 Auditor Erica Paolino 06/10/1982 Substitute Auditor Ernst & Young S.p.A. Audit firm Silvia Pace 21/08/1970 Substitute Auditor Board of Directors Riccardo Pesce 14/02/1962 President Legal Representative before third parties and in Court Federico Tornielli 16/02/1960 CEO Legal Representative Board of Directors Sarl BB Conseils President Legal Representative before third parties and in Court General Director Riccardo Pesce Chief Executive Director Legal Representative 14/02/1962 Director Board of Auditors FM Richard et Associes Auditor Laurent Marin 27/09/1978 Substitute Auditor
“We have known the local territory for 100 years. It is a long time, during which we have been supporting the growth of this area of Italy in a tangible way. Our contribution to its development – through participation in the activities of local bodies and associations – is undeniable.” Riccardo Pesce President Prt 2. PRT territorial embeddedness
38 PRT GROUP /SUSTAINABILITY REPORT 2021 2.1. Integrity in our operations Fighting corruption is a crucial issue within PRT Group, because we have always been aware of its negative effect on economic growth and its impact on sustainable development. During the last two years, the company requested the Legality Rating. It is an innovative instrument developed by AGCM - the Italian Competition Authority- in agreement with the Ministry of the Interior and the Ministry of Justice; it rewards companies operating according to the principles of legality, transparency and social responsibility. In 2021, PRT gained a higher score compared to 2020: two stars and a plus out of three, which is the highest achievable result in the printing sector. 2.1.1. Code of Ethics In 2021, PRT Group decided to adopt a Code of Ethics, a document drafted and shared by all the company’s employees and partners. The Code of Ethics contains a set of ethical and moral rules to be respected by all the people working on behalf of PRT Group. They must behave according to the values and principles that are at the basis of the company’s activities, in order to prevent irresponsible or possibly illicit behaviors. Moreover, the Code highlights the protection of fundamental values, such as the Group’s good standing and image, as well as the integrity of its economic, social and human assets. The Code of Ethics introduces a clear and explicit definition of each worker’s responsibility towards those who are involved – directly or indirectly – in the company’s activities, such as: customers, suppliers, employees, partners, public institutions, and whoever may be involved in the company’s activities. The creation of a corporate document is a further sign of complete transparency towards customers; it establishes rights and duties that define ethical and social responsibilities for each member of the company.
39 PRT GROUP /SUSTAINABILITY REPORT 2021 Moreover, PRT Group has received no warnings by ANAC – the Italian National Anti-Corruption Authority – in all the invitations to bids it took part in. Also, in the last three years, neither corruption case occurred within the Group’s companies, nor legal action was started for corruption against the Group’s companies. As a result, none of the Group’s companies was sanctioned, and there were no negotiated pleas regarding any corruption cases in the last three years. 2.2. PRT’s network Over the years, PRT Group’s most peculiar feature has been the willingness to grow, improve and innovate, while opening to the market and exchange ideas with other companies. In this regard, an open and collaborative approach has been crucial. When it realized it was able to develop cutting-edge technological solutions, the company’s management decided to address the international market. Such important change in terms of management was brought about by the associations which PRT participated in; these well-structured organizations allowed the Group to overcome the Italian borders and discover new realities.
40 PRT GROUP /SUSTAINABILITY REPORT 2021 Unione Industriali. It is a voluntary association of companies belonging to Confindustria. Its goals are to represent, protect and promote the development of companies. It stands as an important organization for the Group’s development. Riccardo Pesce, the PRT Group’s President, has been the president of Turin’s Graphic and Paper Industry sector for many years. This allowed PRT Group to be a key player in the production processes within the Turin area, thanks to a close knowledge of other entrepreneurs and the sector’s main issues. In practical terms, the constant attendance and tight contact with the association gave way to some fruitful opportunities to learn about newmethods and new approaches to themarket. For instance, a journey to Japan in 2012 that allowed to deepen the concepts of leanmanufacturing. It is a set of methods and tools that allow to streamline resources and improve a company’s performance through a lean production way aimed at reducing waste as much as possible. These concepts were later included in the Group’s corporate policy. Another significant journey brought PRT to the Silicon Valley, the San Francisco Bay area being home to several start-ups and international companies specializing in technology. It was an opportunity to deepen the understanding of the dynamics going on in an area that became famous for its garages where students and young engineers started companies such as Apple, Google or Hewlett Packard. This region is the homeland of enterprises and innovation, counting with 39 among the biggest US companies and thousands of start-ups. Assografici. It is a national association representing the Italian graphic and paper-industry companies, as well as those dealing with paper and cardboard transformation, and printing companies dealing with flexible packaging items. Assografici belongs to Confindustria and provides occasions tomeet, discuss, express values and protect the interests of entrepreneurs working in this sector. Such functions are carried out through representativeness, the ratification of two national labor contracts, and a range of services provided tomembers. PRT played an important role within Assografici as Riccardo Pesce was the president of the working group focusing on continuous feed paper, as well as vice-president, and gave a significant contribution to the closure of the penultimate national labor contract. More recently, Assografici has focused on sustainability and providedmembers with an online platform called FpS-TOOL; it helps companies in reporting their expenses. This service is based on a protocol integrating themain international sources and practices with other indicators developed with the forum Finanza Sostenibile (Sustainable Finance) and the Federation.
41 PRT GROUP /SUSTAINABILITY REPORT 2021 DMA Italia. DMA stands for Data &Marketing Association and it is an international reference point for marketing and communication linked with data use. Three years ago, PRT Group entered the association, and CEO Federico Tornielli belongs to its present Board. This produced a valuable synergy that brought to draft a Code of Conduct – work still in progress – in order to comply with art. 40 of the EU’s GDPR, which entered into force on the 25th of May 2018. The incoming adoption of the Code will be an important step to demonstrate compliance with the regulation of data processing, allowing the companies to provide information notices with simplified modes. Fespa. It was created in 1962 thanks to the Association of French Printers. Today, it is a global federation gathering 37 national associations dealing with silkscreen printing, digital printing and textile printing. In Italy, it was funded in 2006 and called Siotec. It provides resources so that members can be constantly updated and stay competitive on the market through an efficient use of technology and creative processes, customization, the production and use of special printers. The KimiPrint brand is included in the FESPA association since 2021. IPN Global. PRT Group is also included in IPN, an international organization composed of about 100 companies belonging to several sectors of the world of graphics. The association’s goal is to share information and discuss several topics, especially as far as management is concerned, such as: developing marketing or sales strategies, implementing a business plan in order to launch new products or services, and so on. During the lockdown period and restrictions due to the pandemic in 2020, members were in touch thanks to weekly calls in order to deal with general business issues. In October 2021, IPN held a live meeting in Lisbon, while at the same time other members were gathering in Dallas. The key topic was sustainability, as the sector of graphics has not very much focused on that; however, interest about this issue is growing more and more. During that event, PRT had a chance to illustrate its pathway towards a growing sustainability within its business, and its first Sustainability Report, being the first and only company within the association to have drafted such a document, that was published in December 2020.
42 PRT GROUP /SUSTAINABILITY REPORT 2021 2.3. PRT Group’s suppliers PRT and the brands KimiPrint and Ki-Shirt resort to several types of suppliers, each operating in the processing of the respective assignments. With reference to the Beinasco plant, the mother companys’ suppliers can be grouped into 4 categories, depending on their specific supplied items: - Materials: Paper is the raw material used to create the final products, and in this case, it comes in reels and envelopes to send letters. PRT requests suppliers to hold the FSC and PEFC certifications. Besides paper, other materials allow to prepare products, such as aluminum and ink. Moreover, packaging materials, pallets, cling films, adhesive tape, and pallet straps are all needed to pack final products. - Finishing: it includes some processing following the production of printed materials, that is, cutting, folding and envelope packaging. All of that is commissioned to specialized suppliers outside the company. - Customization: For some specific commissions, a customer may request some degree of customization for envelopes, such as including brands or specific colors. PRT asks its suppliers to use only FSC-certified envelopes and it provides them directly, in order to prevent the use of non-certified products. The use of exclusively certified materials is controlled by inspectors; that is how the Group is able to keep its certifications. - Transportation: PRT Group entrusts deliveries of its products to Italian or foreign companies. PRT’s suppliers (Beinasco plant) Local Italian International Transportation Transportation Paper Envelopes Envelopes Inks Finishing Paper Envelopes Label factories Customization Adhesive paper Inks Adhesive paper Transportation Aluminum plates Finishing Wooden pallets Label factories Extensible cling films Inks Adhesive tape Adhesive tape Boxes Boxes Natural rubber Natural rubber Pallet straps Wooden wedges
43 PRT GROUP /SUSTAINABILITY REPORT 2021 As of KimiPrint and Ki-Shirt, whose activities are carried out in the Padua plant, suppliers belong to 2 different categories. : - Materials: several raw materials are used to create products of the two brands, ranging from PVC to nonwoven fabric, to Forex and aluminum panels for KimiPrint; from t-shirts, cups and other customizable gadgets for Ki-Shirt. For plastic materials, their flammability rating11 is requested, while for LEDs the CE certification is needed. Besides this wide range of products, there also are: ink and supplies for packaging materials, pallets, cling films, adhesive tape - all needed to pack the final products. . - Transportation: KimiPrint and Ki-Shirt entrust deliveries of their products to Italian or foreign companies. 61% of supplies for the Beinasco plant come from suppliers in the Piedmont region, and 66% of supplies for the Padua plant come from suppliers in the Veneto region. PRT France’s suppliers are printing and envelope packaging companies, and paper and envelopes sellers. 73% of supplies, in particular, derive from local suppliers, located in the Île-de-France region. KimiPrint and Ki-Shirt’ s suppliers (Padua plant) Local Italian International PVC sticker PVC sticker PVC sticker PVC fabric PVC fabric PVC fabric Polyester fabric Polyester fabric Polyester fabric Aluminum panels Aluminum panels Aluminum panels PVC panels PVC panels PVC panels Polypropylene panels Polypropylene panels Polypropylene panels Cardboard panels Cardboard panels Cardboard panels Aluminum profile Aluminum profile Aluminum profile LED LED LED Aluminum display cabinets Aluminum display cabinets Aluminum display cabinets Fiberglass display cabinets Fiberglass display cabinets Fiberglass display cabinets Paper Paper Paper Nonwoven fabric reels Nonwoven fabric reels Nonwoven fabric reels Transportation Transportation Transportation Wooden pallets Extensible cling films Adhesive tape Boxes 11 It measures the time span in which a plastic sample of a fixed thickness continues burning after being hit by a flame generated by a Bunsen burner, a type of gas burner used in chemistry labs.
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