Sustainability Report 2021

Letter to stakeholders	3
Highlights 2021	6
1. PRT: a century-old history	9
1.1. About us	10
1.2. Vision and values	12
1.3. From a small printing house to an international-scale Group	14
1.4. Our first 100 years of history	18
1.5. PRT Group’s brands	20
1.6. Economic performance in 2021	35
1.7. The governance system	36
2. PRT territorial embeddedness	39
2.1. Integrity in our operations	40
2.2. PRT’s network	41
2.3. PRT Group’s suppliers	44
3. Customer care	49
3.1. Customers at the core	50
3.2. The quality of service	52
3.3. Privacy and Cybersecurity	54
3.3.1. Privacy protection	54
3.3.2. The importance of cybersecurity	55
4. PRT is a hotbed of innovation	59
5. PRT Group’s family	65
5.1. Our people, our empowerment	66
5.2. Competence and professionalism	68
5.2.1. A new goal: Lean Transformation	68
5.2.2. Training at the core	70
5.3. Ensuring health and safety for our people	74
6. PRT Group’s green practices	79
6.1. PRT and the respect for the environment	80
6.1.1. KimiPrint for the environment	82
6.2. PRT’s main results in terms of environmental impact	83
6.3. Paper and recycling. An in-depth look	88
6.3.1. The value of recycled paper and the Chain of Custody	88
6.3.2. Some details of the paper recycling process	90
6.4. PRT’s production processes	91

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