2 PRT GROUP /SUSTAINABILITY REPORT 2021 Indice Letter to stakeholders 1 Highlights 2021 4 1. PRT: a century-old history 7 1.1. About us 8 1.2. Vision and values 10 1.3. From a small printing house to an international-scale Group 12 1.4. Our first 100 years of history 16 1.5. PRT Group’s brands 18 1.6. Economic performance in 2021 33 1.7. The governance system 34 2. PRT territorial embeddedness 37 2.1. Integrity in our operations 38 2.2. PRT’s network 39 2.3. PRT Group’s suppliers 42 3. Customer care 47 3.1. Customers at the core 48 3.2. The quality of service 50 3.3. Privacy and Cybersecurity 52 3.3.1. Privacy protection 52 3.3.2. The importance of cybersecurity 53 4. PRT is a hotbed of innovation 57 5. PRT Group’s family 63 5.1. Our people, our empowerment 64 5.2. Competence and professionalism 66 5.2.1. A new goal: Lean Transformation 66 5.2.2. Training at the core 68 5.3. Ensuring health and safety for our people 72 6. PRT Group’s green practices 77 6.1. PRT and the respect for the environment 78 6.1.1. KimiPrint for the environment 80 6.2. PRT’s main results in terms of environmental impact 81 6.3. Paper and recycling. An in-depth look 86 6.3.1. The value of recycled paper and the Chain of Custody 86 6.3.2. Some details of the paper recycling process 88 6.4. PRT’s production processes 89
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