24 PRT GROUP /SUSTAINABILITY REPORT 2021 We are familiar with the printing sector since 2003, when we supported the Public Administration in their evolution: from the payment of paper postal money orders to the introduction of online payment systems, offering technological solutions that improve the relationships between public bodies and citizens. Andrea Canu Manager Business Unit PRTPA In early 2016 the brand CKC was included in PRT Group. The company was established in 2012 to deal with services addressing Public Administration bodies. Its main tasks were the management and processing of data up to printing, delivery and expense reporting through a detailed notice sent to customers about payments carried out by users. Then, KCK became PRTPA, a brand of the Group exclusively dedicated to Public Administration. It underwent a significant evolution following the changes in regulations and payment systems; from paper postal money orders and scanning of every single receipt to F24 forms, up to the most recent PagoPA, a brand that is a technological partner since 2020. “Over the years, we have changed our commercial strategy. Besides direct contacts for tax payments, we have added utility companies, involving all the Italian regions.” The employees of CKC and the Quality platform - that allows the management of payment reporting services – of the document and deposit of delivery tracking department, were all absorbed by PRT Group. Presently, there are 3 people in charge of PRTPA’s Business Unit, while the Quality department was integrated in the Group’s platforms so that assignments are managed like a normal document flow within PRT. From an economic point of view, 2021 was very similar to the previous year for the PRTPA brand, experiencing difficulties due to the continuing COVID emergency. The start of the year was difficult, since activities by the bodies were basically halted; the second portion of the year saw the Public Administration retrieving a regular flow of communication, allowing to close the period in line with the expected turnover. PRTPA continues to pay special attention to changes in regulations and the new needs of the market. Pago PA is now a very well-known and effective system within Public Administration bodies, making the relationships with citizens more and more transparent. Moreover, app Satispay is an ideal way to pay small amounts of money due for utilities. A further project is the chatbot platform, an AI app allowing Public Administration bodies to have a 24-hour Virtual Assistant, 7 days a week, a cutting-edge project allowing citizens to get information and documents on each body’s portal in the fastest and most effective way.
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